GSX 2026 brought security companies from across the US to Atlanta. For the Guardhouse team, the three days were an opportunity to listen. We wanted to understand how operators run their businesses and where their current tools make that harder than it needs to be.
The people we met covered the full range of the industry. Some run a single site, while others manage national operations. Their priorities differed in the details. Even so, the same two themes surfaced in conversation after conversation.
Proof of delivery remains a gap
Every security business needs to show that the work was done. That means a clear, defensible record that patrols happened, checkpoints were hit, and incidents were logged as they occurred.
In practice, many operators are still assembling that record from paper logs, radio checks, and apps that do not connect with each other. Each source may be accurate on its own. The difficulty is bringing them together into something a client or auditor can rely on. When the record is fragmented, client reporting slows down and audits become harder to complete.
That is the exact reason why Guardhouse built proof of delivery into the platform itself. As patrols and checkpoints are completed, each one creates a timestamped, verifiable record. Teams do not need to take on extra admin to produce it, because the record is part of the work.
Small and mid-sized providers are underserved
The second theme concerned who the industry's software has been built for. Much of it was designed with large enterprise operations in mind. As a result, smaller and mid-sized security businesses are often left with tools that do not fit their scale or their budget.
What stood out was that these operators are not asking for less. They want the same operational rigor as their larger competitors. What they want to avoid is the enterprise price tag and the implementation overhead that usually comes with it.
That gap is where Guardhouse is focused as we grow in the US.
A market ready for structured workflows
Taken together, these conversations confirmed what we have seen in other markets. Security businesses want fewer disconnected tools and a more connected process.
In practical terms, operators are looking for a single platform that links scheduling, patrols, incident reporting, and client-facing proof of delivery. When those pieces sit in one place, the record of what happened on site and the report a client receives come from the same source.
What comes next in the US
GSX 2026 gave us a clear sense of the direction ahead. We are building out our US team and expanding the platform to meet the specific needs operators raised on the show floor. We are also looking forward to developing the partnerships that began during the week.
“For me, being responsible for both our product and our growth in the US, events like GSX are incredibly valuable. There’s no substitute for spending time with the industry, listening to the challenges and taking those conversations back into what we build next.”
- Co-Founder & Chief Product Officer, Guardhouse
To everyone who stopped by Booth 1218, thank you. You shared what is working and told us where the gaps are. Those conversations will shape what we build next.
Guardhouse helps security companies manage workforce operations, compliance, and reporting within one connected platform.
Interested in seeing how Guardhouse handles proof of delivery for your team? Book a demo.
