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Since its establishment in 2010, Caliber Security has grown into a reputable name in the security sector. However, the administrative reality of running the business initially relied on traditional, manual methods. By adopting Guardhouse, Caliber Security transitioned from physical diaries to a fully integrated digital system, resulting in faster dispute resolution and improved client trust.
The Challenge: The Burden of the "Old School" Approach
In the early days, Caliber Security operated on a manual basis. Scheduling and rostering were managed strictly through "pen and paper in a diary." Communication with staff and clients relied on emailing spreadsheets weekly—a process prone to human error.
It was noted that the manual nature of the work often led to lapses. Emails were occasionally missed or forgotten, leading to clients or staff having to chase the management team for updates. This lack of visibility created unnecessary administrative friction and made it difficult to maintain a seamless professional image.
The Solution: Demonstrable Value
Implementing Guardhouse provided Caliber Security with an immediate uplift in capability. Beyond the internal organisation, the software became a tool for business development.
They found that prospective and existing clients were impressed when shown the "full setup" on a laptop. The ability to demonstrate a robust system—where clients could log in, view live data, and verify that security licences were current—differentiated Caliber from competitors who were not yet utilising such technology. It signaled to the market that Caliber Security was investing in reliability and transparency.
The Results: Agility and Accuracy
The primary benefit for Caliber Security has been the ability to work "on the fly" and resolve issues immediately rather than retrospectively.
Previously, payroll queries could consume a significant amount of time. They cited a specific instance where staff members disputed their pay. Using Guardhouse, they were able to log in, verify the digital timesheets immediately, and resolve the matter within five minutes.
The system allows the management team to handle rostering, compliance, and payroll from anywhere, removing the need to a physical office diary.
The shift to a digital platform has left a lasting positive impression on the client base, reinforcing Caliber Security's reputation as a modern, compliant, and organised security provider.
"The biggest thing was time and working on the fly... Even this morning when some guys were disputing their pay. I logged in, checked the timesheets and had it sorted within 5 minutes."
— Roland Fewtrell, Managing Director, Caliber Security
Conclusion
For Caliber Security, Guardhouse did not just replace a diary; it secured the operational side of the business. By automating the heavy lifting of compliance and payroll, the company has freed up time and established a higher standard of service for its clients.
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