The Operational Challenge
Before implementing Guardhouse, DGP Security, which provides comprehensive services across the UK, faced significant operational friction. The company relied on a multitude of disparate systems (e.g., Timegate for scheduling, WRS for timesheets, and separate databases for HR/licensing) which resulted in complexity, slow internal processes, and a fragmented overview of the entire business. Security Operations Manager, Sam Harding, noted that “No one system did everything we needed.”
The Guardhouse Solution & Impact
DGP selected Guardhouse for its ability to provide a single, integrated end-to-end platform that successfully consolidated scheduling, timekeeping, HR compliance, and reporting. The software immediately streamlined workflows, allowing the operational team to focus on security delivery rather than administrative tasks. The schedulers reported that the system has made their lives “so much easier,” to the point where they view it as indispensable.
Key Measurable Outcomes
Audit Confidence (ACS)
Guardhouse proved instrumental during a recent rigorous three-day ACS audit. The platform provided instant, precise data, with the manager confirming that “95% of the answers were Guardhouse,” significantly simplifying and accelerating the compliance process.
Operational Efficiency
The immediate impact was a clear reduction in administrative workload and faster access to essential management data due to the system consolidation.
Enhanced Tender Submissions
Guardhouse now features prominently in DGP’s tender submissions, enabling them to present themselves as a modern, efficient, and technologically advanced security provider, thereby strengthening their competitive edge.
Unbeatable Support
Customer support was rated “10 out of 10,” with praise for the instant accessibility and quality of technical assistance, distinguishing Guardhouse from previous providers.
In summary, Guardhouse allowed DGP Security to move decisively past administrative complexity, achieving strong, verifiable operational oversight and reinforcing their position as a high-quality service provider in the UK construction logistics sector.
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